Frequently Asked Questions
Has my order been shipped?
You will receive a USPS, UPS or FedEx tracking number once an order has shipped. Orders placed before 1:00 pm on a business day will be shipped the same day. Orders placed after 1:00 pm will be shipped on the next business day.
How do I cancel my order?
You can call us to cancel the order if the order has not been shipped.
How do I change quantities or cancel my order once it’s placed?
Please call us on the phone within one hour of your order placement.
How do I track my order?
You can track your order after we provide you tracking number from the carrier.
What should I do if my order never arrives?
If your order never arrived please check the carrier website for the status. If carrier website does not provide information or if it has confirmed delivery, please call us and we will gladly help.
What are the Bulb Basics accepted payment methods?
Visa, MasterCard, American Express, PayPal, and Discover
Can I purchase an item by check?
No, we don’t accept checks.
What if an item is missing from my shipment?
If an item is missing, please contact us via email or call us immediately.
Can I have an order shipped to my PO Box?
No. Our carriers do not allow PO Box shipping.
Can I ship my order to a different address?
Yes, you can ship orders to a different address during the checkout process.
Can I return an item that is damaged, defective, or I just don't want?
The Bulb Basics return policy is for a full refund within 30 days if the item is unopened and in new condition. Shipping costs are not refundable. The returns must be approved by Bulb Basics and it must be accompanied by an approval e-mail which will be provided after approval. If the item has been used or tested then it cannot be returned. Shipping charges for returns are paid by the buyer and there will 25% restocking fees assessed. If we make a mistake on your order we will cover return shipping and you don't pay a restocking fee. After 30 days of purchase, no returns are accepted and no refunds are offered. A request for return can be submitted via [email protected] or by contacting 1 (888) 343-4360
Why was I charged sales tax on my order purchase?
Bulb Basics is incorporated in the state of Texas. All customers within Texas must conform to state sales tax unless a tax exemption form is provided by the customer. http://www.window.state.tx.us/taxinfo/taxforms/01-3392.pdf
How do I contact the Customer Service Department?
You can reach our customer service via email: [email protected] or phone: 1 (888) 343-4360